![]() ![]() Next, you should try to contact customer support to see if they can help. ![]() This can sometimes work if you just need to reset your session. First, you should check to see if you can log in using another device or an alternate number. If you have lost access to your WeChat account, there are a few things you can do to try and get your account back. ![]() If all else fails, you may need to create a new WeChat account. They may be able to offer you other options for verifying your identity and resetting your account, such as providing a copy of your ID and proof of ownership. You can contact WeChat Support, provide your account information and ID, and proof of ownership of your account. If you no longer have access to the phone number associated with your WeChat account, resetting your password can be more difficult. Translation by Grace Zhang.Ī version of this article originally appeared on our sister site beijingkids.” A code will be sent to the associated phone number as a text message enter this to verify your identity and reset your password. READ: 6 Lesser Known WeChat Functions You Need in Your LifeĪdditional reporting by Kyle Mullin. He adds, “That may not be something that they are likely to do, but who knows what future circumstances will be like, or if the incentives for the government change?” Mike Shaw, a global communications strategist with PR Newswire Asia, says that though spending 30 seconds to fill in the necessary information is not a big inconvenience, it highlights another risk: "With every new regulation or ministry/agency that has oversight over transactions or access to capital flows, that’s one more lever that the government can pull at any time to make life difficult for foreigners here." It is important to note that WeChat probably already has the information you need to provide since you've already verified your WeChat account using your mobile number, which in turn is linked to your passport and banking information. ![]() Calls to WeChat’s service hotline have been met with automated responses and there seem to be no other channels for communication. Specifically, if the amount of a single transaction via WeChat and Alipay exceeds RMB 50,000 (or the foreign exchange exceeds USD 10,000), they must be cleared by the authorities. The People’s Bank of China also issued a notice that requires non-banking institutions to report large transactions. In usual vague fashion, WeChat has not detailed what it means by “local regulations.” However, it may be that they're related to new laws implemented by the People’s Bank of China earlier this year, requiring WeChat and Alipay to list larger transactions, citing “gray areas” in mobile transactions in the e-commerce industry. What exactly are the "local regulations?"
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